Support Engineer

Are you our next hero?

Hi there! 

Are you looking for new opportunities after your summer vacation? Great! We might be the perfect fit for you! 

Codemill sells and develops video applications for the world's leading media companies. In the past years, we have made great progress at Codemill and we have expanded our knowledge, skills, and number of employees. We recently got introduced to the stock market and we see a continued growth after the summer as well, so this is why we are now looking for more talented people to join our great staff! 

We are currently building the next-generation online tool, Accurate Video, that is used within the media and broadcasting business. Our tools help our customers to manage quality control, marketing, editing, automatic adjustments, and AI services.  

 

About Codemill

Working at Codemill means being part of a company that strives towards becoming the best IT workplace in Sweden, if not the world! We always work in teams and value personal development. As a Support Engineer at Codemill, you will work mainly with supporting customer matters related to our products. 

We value the sense of community and collaboration and we think that it’s very important to make our co-workers feel comfortable at work. To further the great atmosphere and work environment we have breakfast together every morning and on Fridays, our popcorn machine works hard to provide us with popcorn for the day (on hold due to Covid-19). We, of course, also have benefits to promote good health and teamwork.

In these pandemic times (and afterward) we are using digital technologies to maintain our good collaboration in our geographically distributed team. 

 

Working as a Support Engineer

At Codemill we work in agile teams with a focus on usability and sustainable, well-coded solutions. You will work closely together with our other Support Engineers and the product team. You will report to your Team Manager and together you will have regular follow-ups to make sure that you are satisfied with your work situation and have the opportunity to develop your competence. 

You will be responsible for managing support systems and will be the first contact with our customers when it comes to answering support matters. In addition to the external customer support, you will also work with internal support and participate in improving work processes.

 

Your qualifications

To succeed as a Support Engineer we believe that you have at least a few years of work experience. It’s good if you are an experienced Linux user and have a wide set of skills within operations and troubleshooting. It's a bonus if you also have experience with development. Since the majority of our customers are international, you need to be able to express yourself professionally in English. 

It is a merit if you have experience/skills in:

  • Linux
  • System Administration
  • AWS operations
  • REST APIs
  • Databases
  • Docker/Kubernetes

It’s preferable if you have an academic background within for example Computer Science or Technical Engineering. As a person you should be social, service-minded and very self-sufficient.  

 

Future opportunities

As a part of the Codemill staff, you have the opportunity to develop your skills further regardless if you want to have a wide set of skills or if you want to specialize in something specific. We always strive to use modern technologies and innovative solutions and right now we focus a lot on cloud distribution and security.

 

About the position

This position is full-time and can be performed fully remote within EU or UK. We have our main office in Umeå but we have learned to work in a distributed way during the pandemic. We have flexible working hours and the opportunity to work with the latest technology. 

There is no defined starting date yet but we will start interviewing for this position in August.

We encourage female applicants to apply for this position.

 

 

Additional information

  • Remote status

    Fully remote

Or, know someone who would be a perfect fit? Let them know!

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